Monday, October 16, 2017

Julie Says

My pal Julie has been my inspiration more than once before this. She was the catalyst for the intricate R5 quilt from a few years back. Most important, she was the brains behind the SSOB and the one who convinced me that I could free piece a barn.

Lately she's been making a series of "scrapbook" blocks, using fabric scraps that had been gifted to her or left-over from other, more intentional projects. She seems to like the square-in-a-square-in-a-square concept a lot. So do I. I've been watching her scrapbook blocks evolve over the past week or so, and gradually got sucked in.

I'm not a particularly sentimental person, so I didn't have the carefully catalogued left-overs that Julie does. But I do have left-over bits and pieces from my recent foray into the super-brights that Allison Glass (and a couple of others) produced in the past six months or so. And I do have a F8 bundle of text prints I got from Pink Castle. And my white-gray-black bin has a fair amount of blurry blacks. And so, off I go. Here are four from the first seven, with more to follow. I kind of think these will go together side-by-side with no lattice, just a blurry black background quilt with these wonderful pops of super bright color.

Now I'm wondering if there are other quilters out there interpreting Julie's notion for themselves, and if so, what their blocks are like. Wouldn't it be fun to have a "Julie Says" exhibit of all of them!

Wednesday, October 11, 2017

It's About Time

I got my refund.

You know, the one that's taken so long that you've forgotten about it. I wonder if that's what they were hoping I would do.

On September 11, I placed an order with The Popcorn Factory. When the FREE SHIPPING code I had wasn't applied, I canceled the order. When I didn't get my refund, I contacted them, and they gave me a hard time and suggested I contact PayPal.

I contacted PayPal who made promises that they didn't keep. One thing led to another. And today, October 11, I got the refund that had been deducted from my account five minutes after I placed the order.

I'm not thrilled with PayPal's performance, but I'll continue to use the service. The Popcorn Factory, however, is history for me.

Monday, September 25, 2017

Popcorn Factory Update

Well, I thought I'd go ahead and give you an update on The Popcorn Factory. And as you can probably tell by the *COW graphic, it's not totally a good one!

When last we left our hero on September 11, The Popcorn Factory had screwed up the free shipping on the order and had refused to send an email confirming the adjustment when I phoned them about it. I ended up cancelling the entire order in the amount of $143.63. And they refused to send me an email confirming the cancellation and added that it would take seven to ten days for me to get my refund. I said that was unacceptable, but they wouldn't budge.

This morning, on Day Twelve my bank balance showed no refund and my PayPal balance showed no refund. So again I phoned The Popcorn Factory. Oh, my, were they sorry about my situation. They checked and said that indeed, the order had been cancelled, that the refund had been initiated on September 11, and -- unfortunately -- I had been given wrong information. In fact, they said, since my order had been through PayPal it would take 30 days for me to get my money back. But not to worry, the refund had been initiated on the day the order was placed. So I need wait only eighteen more days for the refund. Again, I used the word unacceptable. Again, they didn't budge. They told me to call PayPal.

So I did.

PayPal was overly busy and their machine said they would call me back in 31-47 minutes and promptly at 32 minutes my phone rang. They couldn't have been nicer! Here is what they told me, and this is important:

First, it never takes thirty days for PayPal to issue a refund. 

Second, The Popcorn Factory did not initiate my refund on September 11. In fact, they never initiated my refund at all.

Ms. Helpful offered to open a dispute and then offered to open a claim; I agreed to everything. She told me that I was now out of the conversation, that the dispute was between PayPal and The Popcorn Factory, and that my money would be back in my account no earlier than today (!) and no later than Friday.

So, friends, again, MOOOOOO to The Popcorn Factory, and KUDOS to PayPal!

•Cranky Old Woman